Know Your Customer (KYC) - JN General Insurance - JNGI

Know Your Customer

Know Your Customer

JNGI must comply with KYC requirements. Because JNGI operates in a regulated environment, any failure to comply with these requirements could lead to sanctions for JNGI, including the loss of its license to operate business.

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As part of its obligation to combat money laundering and terrorism, Jamaica has enacted laws, specifically the Proceeds of Crime Act, which require insurance companies such as JN General Insurance (JNGI) to implement systems to ensure that, among other things, they properly identify their customers.   In addition, JNGI’s regulator, the Financial Services Commission, has issued Anti-Money Laundering Guidelines that all insurance companies must comply with, which also requires us to know our customers.


KYC is the process used by financial institutions such as JNGI to verify the identity of its customers. The objective of KYC is to prevent institutions from being used by criminals for money laundering activities. KYC is regarded internationally as important in preventing identity theft, financial fraud, money laundering and terrorist financing.


The purpose of the KYC exercise is to ensure that customers are properly identified and that JNGI understand its customers and can anticipate the type of business they are expected to conduct. This will assist the company in better serving its customers, including tailoring our products and services to serve you better, while simultaneously fulfilling our regulatory obligations.


  • Contact us at 876-922-1460-5 or toll free at 888-225-5636 and speak to one of our Customer Service Representatives who will be able to advise you whether any KYC documents are outstanding.

  • Visit any of our branches with the outstanding information or you may scan and email the KYC documents to us at

    The Customer Information Form for individuals may be accessed by clicking on this link: Customer Information Form

  • Contact us immediately when there are changes in any of the information you previously provided to us (e.g. address, contact numbers etc.)


The first element is to ensure that at the start of a new business relationship, companies request and receive certain information from customers and obtain documentation in support including:


  • Current photo ID (Driver’s Licence, Passport, Voter’s ID)
  • TRN
  • Employment information


  • Certificate of Incorporation
  • TRN

* Different requirements apply to other organizations.

Secondly, the assessment of the adequacy of customer information obtained is an ongoing process. Therefore, there may be instances where we recognize that the information previously obtained from an existing customer is not complete and so we must make contact with that customer and request that the information is provided.

Finally, because customers’ circumstances can and do change since the relationship with JNGI was first established, the law mandates that information on existing customers must be regularly updated.