Customer Complaints Policy

At JNGI, we highly appreciate your business and strive to ensure your satisfaction.

Our commitment to you is to maintain an efficient, fair, and easily accessible system for resolving any issues you may encounter.

If, for any reason, you are dissatisfied with our service, please reach out to us immediately. You may lodge a complaint by contacting a representative at your nearest JNGI branch, via telephone, or by sending an email to

We aim to

Acknowledge receipt of
your complaint within 24 hours

Resolve your issue
within 10 business days

We invite you to review our
Customer Complaints Policy.