Experience the ultimate in accident response and vehicle repair with the JNGI Concierge Service. Enjoy on-scene expert support, hassle free transportation of vehicle to the garage, regular updates and repair service of high standard, provided by proficient and trusted repairers.
JNGI Concierge Service is your premier accident response and claim process solution.
Benefits
Dedicated Claims Manager
Immediate support from expert technicians at the scene of an accident, with on-the-spot claim assessments, and submission of claims within three business days to facilitate quick processing of claims.
24/hr real-time tracking and assessments
Enjoy the benefit of updates on your repair and claim status when you need it.
JAA Roadside Accident Assistance
Roadside assistance covers tyre changes, jump starts, towing if necessary and other minor repairs.
Expert Technician Accident Assessment
Immediate support from expert technicians at the scene of an accident, with on-the-spot claim assessments, and submission of claims within three business days to facilitate quick processing of claims.
JAA Accident Response
Transportation of vehicle to a Jamaica Automobile Association (JAA) Preferred Auto Repairer for immediate assessment and repair, thereby minimising downtime and inconvenience.
Repair Services from Trusted Repairers
Regular progress updates on the status of your vehicle's repairs, ensuring transparency and peace of mind throughout the process, and allowing you to plan accordingly while your vehicle is being repaired.
Frequently
Asked Questions
What is the JNGI Concierge Service?
The JNGI Concierge Service offers a streamlined accident response process that provides expert technician assistance to swiftly address accidents, coordinates transportation of vehicle to a preferred repairer for immediate repair, and facilitates the return of the vehicle once repairs are complete
Who is eligible for the JNGI Concierge Service?
The JNGI Concierge Service is available to our existing premium JNGI Goldshield+ customers and new customers who sign up for this insurance plan.
How is the JNGI Concierge Service different from traditional customer service?
This service stands out by providing a high-quality, efficient, and transparent accident response and repair experience. It includes on-the-spot claim assessments, immediate repair coordination, and regular progress reports, ensuring a customer-focus experience.
What happens if I am involved in an accident
If you are involved in an accident, the JNGI Concierge Service will dispatch an expert technician to the scene. The technician will assist with the accident response, conduct an on-the-spot claim assessment, and submit the claim within three business days.
If I am involved in an accident, how do I contact the JNGI Concierge Service?
You may contact the JNGI Concierge Service at 888-225-5636. Our representatives are ready to make the arrangements to dispatch a technician to you.
How does the transportation of my vehicle work?
The service coordinates the transportation of your vehicle to a JAA Preferred Auto Repairer for immediate repair assessment. This ensures that your vehicle begins the repair process as quickly as possible.
How will I know the status of my vehicle’s repairs?
The JNGI Concierge Service offers a streamlined accident response process that provides expert technician assistance to swiftly address accidents, coordinates transportation of vehicle to a preferred repairer for immediate repair, and facilitates the return of the vehicle once repairs are complete
Who conducts the repairs on my vehicle?
Repairs are conducted by JAA Preferred Auto Repairers, who are trusted partners known for their quality and reliability in vehicle repairs.
What happens once the repair is complete?
Once the repair process is complete, the JNGI Concierge Service facilitates the return of your vehicle to you, ensuring that the entire process is convenient and hassle-free.
How does the claim submission process work?
The expert technician at the scene of the accident will conduct an on-the-spot claim assessment and submit the claim within three business days. This expedited process minimises delays and ensures swift handling of your claim.
What makes the claims process smoother with the JNGI Concierge Service?
The service addresses major pain points in the insurance claims process by providing immediate assessment, regular updates, and swift vehicle repairs, ensuring a smooth and efficient experience.
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