Mobile Claim Service

Mobile Claim Service

Accidents do happen and if you should be involved in one, the JNGI Mobile Claim Service, operated through the Jamaica Automobile Association (JAA), our sister JN Group subsidiary, is ready to assist

The JNGI Mobile Claim Service, operated through the JAA, helps to give you peace of mind. ALL of our policyholders are entitled to this service, regardless of the type of motor policy you have.  Just call 888-225-5522 or 876-878-2886 and one of our 24-hour Mobile Officers will come and take care of your needs.

 Here are some of the services available with the JNGI Mobile Claim Service:

  • Accident Response- The JAA will come to you at the scene of an accident within 30 minutes of being called and take a report, including photographs. They will prepare the report and submit it to JNGI.
  • Claims processing- The JAA will register all motor accidents to JNGI within 24 hours of receipt of a report. They will help to appoint an assessor, monitor the repairs and provide you with an update of the repair process.

What Documents Should Be Supplied by the Insured to the JAA for an Accident Report?

  • Completed and signed JNGI Accident Report Form
  • Copies of the motor vehicle Certificates of Fitness and Registration
  • Copy of the Driver’s License of the person who was driving (where applicable)
  • Copy of Insurance Cover Notes and/or Certificates
  • Estimates of Repairs
  • Photographs of Damage to motor vehicle(s) involved in the accident
  • Photographs of Accident Scene
  • Any other accident related information

JNGI customers who are entitled to JAA Membership will have access to:

  • Emergency Roadside Assistance if your vehicle breaks down
  • Towing (1 free tow, subject to a maximum cost of $5,000)
  • Flat Tire Change
  • Battery Jump-Start
  • Emergency Fuel and Fluid Delivery
  • Locksmith Service