About

JN General Insurance Company Limited (JNGI), formerly NEM Insurance, is the longest established of all General Insurance companies operating in Jamaica. The tradition of excellence dates back to its foundation in 1934.

JNGI is a member of The Jamaica National Group, which emerged from the 142 year old heritage of the Jamaica National Building Society. The Group is one of the Caribbean’s leading financial services providers.

On May 1, 2012, the organization’s name was changed to JN General Insurance Company Limited, to identify more closely with our parent, and benefit from the strength and recognition of the JN brand and reputation in the wider Jamaican marketplace.

JNGI continues to strive to provide the utmost in customer service through our extensive branch network system, and with the assistance of our intermediaries.

Reliability in uncertain times

You can depend on JNGI in such circumstances because we will pay your claim as quickly and fairly as possible. As one of the best capitalized insurance companies in Jamaica, JNGI has the financial resources to meet all of its obligations.

JNGI is supported by a panel of the best A-rated international reinsurers, who share our philosophy towards the speedy and equitable settlement of claims.

Our Promise

A strong personal relationship with you, our client

To help you protect your assets from loss, we commit to helping you achieve the coverage you want and need. We do this by discussing:

  • The risks you face
  • Your insurance options
  • The extent of your coverage

We aim to explain all of the above through a comprehensive customer contact programme, delivered by our experienced and committed team. The better you understand your insurance needs, the better the coverage we will be able to provide you.

VISION STATEMENT

“We are the best Jamaican general insurance company.

  • We have the financial strength to honour all of our obligations.
  • We use cutting-edge technology to deliver convenient, superior customer service.
  • We are an employer of choice.
  • We continuously enhance shareholder value whilst satisfying all regulatory requirements.
  • We contribute to the positive development of our community.”

CORE VALUES:

  • Teamwork

  • Respect

  • Integrity

  • Professionalism

  • Accountability

  • Customer Focus

MISSION STATEMENT

To be the best Jamaican general insurance company providing peace of mind and an unmatched experience for our customers and intermediaries, job satisfaction for our employees and excellent returns for our shareholders while inspiring others with our work in the community

Know Your Customers

As part of the obligation to combat money laundering and terrorism, Jamaica has enacted laws, specifically the Proceeds of Crime Act, which require insurance companies such as JN General Insurance (JNGI) to implement systems to ensure that they properly identify their customers. In addition, JNGI’s regulator, the Financial Services Commission, has issued Anti- Money Laundering Guidelines that all insurance companies must comply with, which requires us to know our customers

WHAT IS KYC?

KYC is the process used by financial institutions, such as JNGI, to verify the identity of its customers. The objective of KYC is to prevent institutions from being used by criminals for money laundering activities. KYC is regarded internationally as important in preventing identity theft, financial fraud, money laundering and terrorist financing.

REQUIREMENTS

The first element is to ensure that at the start of a new business relationship, companies request and receive certain information from customers and obtain documentation in support including:

Individuals

  • Current photo ID (Driver’s License, Passport, Voter’s ID)
  • TRN
  • Proof of address (e.g. Utility Bill)
  • Character references
  • Employment information
  • Source of funds

Companies*

  • Certificate of Incorporation
  • TRN
  • Information on Directors and Shareholders

* Different requirements apply to other organizations. The assessment of the adequacy of customer information obtained is an ongoing process. Therefore, there may be instances where we recognize that the information previously obtained from an existing customer is not complete and so we must make contact with that customer, requesting that the information be provided. Because a customer’s circumstances can change since the relationship with JNGI was first established, the law mandates that information on existing customers must be regularly updated.

IF WE KNOW YOU BETTER WE CAN SERVE YOU BETTER

The purpose of the KYC exercise is to ensure that customers are properly identified and that JNGI understands its customers, anticipating the type of business they are expected to conduct. This will assist the company in better serving its customers, including tailoring our products and services to serve you better, while simultaneously fulfilling our regulatory obligations.

HOW CAN YOU HELP?

Step 1

Call us at 1-876-922-1460-5 or toll free at 1-888-225-5636 and speak to one of our Customer Service Representatives who will be able to advise you whether any KYC documents are outstanding.

Step 2

Visit any of our branches with the outstanding information. The Customer Information Form for individuals may be accessed by clicking on this link: Customer Information Form The Customer Information Form for companies may be accessed by clicking on this link: Customer Information Form

Step 3

Contact us immediately when there are changes in any of the information you previously provided to us (e.g. address, contact numbers etc.)

IT’S THE LAW

Our Promise

JNGI must comply with KYC requirements. Because JNGI operates in a regulated environment any failure to comply with these requirements could lead to sanctions for JNGI including the loss of its license to operate business.

Learn more

Careers

We are committed to the creation of an environment that embraces our core values.  Our staff members are very important to us and play a critical role in JNGI’s goal to offer the highest quality of service and operating standards.

We invite you to explore our site and learn more about us and the careers at JNGI.

To apply, simply email your resume to careers@jngijamaica.com
Contact will be made with persons who have been shortlisted
Review jobs postings and select the one that is right for you

Corporate Social Responsibility

We are committed to our community and as such we play a vital role in developing our landscape, by fostering social gathering, economic strengthening and moral boosting.

See what we are doing

February 26, 2018

AREA 4 POLICE CIVIC COMMITTEE EDUCATIONAL TRUST FUND (ETF)

February 26, 2018

Online Fatal Crash Map

February 19, 2018

ROAD SAFETY

June 27, 2017

Special Winter Games Olympics Team Luncheon

Partners & Affiliates

JN Rewards

As a member of the JN Bank, you will receive up to 30% off your motor insurance:

  1. Currently have an account with JN Bank or any other member company of the Jamaica National Group: 20% off motor insurance
  2. Have a mortgage with JN Bank and property is insured with JNGI: 10% off motor insurance and $200,000 free content insurance if the content is over $2M. There are even more ways to save. Once you present your JAA Membership or JN Bank debit/credit card you will receive discounts from partners. Visit https://jnrewards.com to view who the discount partners are and learn how to save.

JAA Driver Improvement Programme

The Jamaica Automobile Association (JAA) Driver Improvement Programme is a training course that goes beyond the mastery of the road code and the basic mechanics of driving, and seeks to inculcate the tenets of defensive driving. Essentially the programme seeks to improve the driving skills of customers and certification in the programme can lead to a discount of up to 40% off motor insurance This programme is perfect for but not limited to:

  • Drivers who have had accidents in the past
  • Drivers under 21 years of age
  • Persons with little or no driving history in Jamaica
  • Drivers with a license for less than 1 year
  • Drivers who wish to protect their vehicles and excellent driving records

Confidence on the road

The JNGI Mobile Claim Service, operated through our Jamaica Automobile Association (JAA) subsidiary, helps to give you peace of mind. ALL of our policyholders are entitled to this service, regardless of the type of motor policy you have. Just call 1-888-225-5522 or 878-2886 and one of our 24-hour Mobile Officers will come and take care of your needs.